Refund policy

At Eupasy, we’re committed to helping you feel more comfortable at home and support better toe positioning through a simple daily routine. We believe in our products and recommend trying Eupasy for at least 14 days before deciding if it’s right for you.

If you’re not satisfied for any reason after 14 days and within our 60-day money-back guarantee, please contact us at info@eupasy.com.

Cancellation Policy

If you need to change or cancel your order, please contact us within 24 hours of placing it. After 24 hours, your order may already be in processing and we may not be able to make changes.

If your order is canceled within 24 hours, your refund will be processed within 7 business days.

60-Day Money-Back Guarantee

We want you to feel confident trying Eupasy. That’s why we offer a 60-day money-back guarantee.

  • We recommend using your Eupasy product for at least 14 days to experience the full benefits of a consistent routine.

  • If you’re still not happy, you may request a return after 14 days and within 60 days of your purchase date.

  • Shipping fees (if applicable) are non-refundable.

How to Start a Return

To start a return, please email us at info@eupasy.com or use the form on our Contact Us page. For faster service, include:

  • Your order number, or

  • The name and email address used at checkout

Damaged Items

We package our products carefully to prevent damage in transit. An item is considered “damaged” if it arrives with a defect or is physically broken. Damaged outer packaging (such as dents or scuffs) is not considered damage if the product itself is fine.

If your item arrives damaged, email info@eupasy.com within 72 hours of delivery and include clear photos of the damage. If approved, we will provide a replacement at no cost.

We do not offer refunds, replacements, or returns for damage caused by normal wear and tear, misuse, or improper use.

Shipping and Delivery

While we do our best to deliver your order on time, Eupasy cannot be responsible for delays that are outside our control (including courier issues, customs, weather, or other shipping disruptions).

If you experience delivery issues, we recommend contacting the courier directly. Eupasy is not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

Please double-check your shipping address at checkout. If the address is incorrect and you do not notify us within 24 hours of placing your order, you may not be eligible for a resend or refund.

Policy Updates

Eupasy reserves the right to update or modify this Return & Refund Policy at any time. It is the customer’s responsibility to review the most current version before purchasing. By purchasing and using Eupasy products, you agree to this policy.